Frequently asked questions

How can we help you?

General Questions

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

Order Tracking: https://www.joshdring.com/order-tracking/

I would love to hear about potential partnerships and collaborations. 

Please just send me direct message on Instagram:  https://www.instagram.com/josh.dring/

If you would like to unsubscribe from our newsletter. please go to the latest newsletter you recived from us and there will be a link called “Unsubscribe”

For more information on how we gather data and what technologies we use head over to: https://mailchimp.com/about/security/

Payments

We currently offer two pays of paying through our website. for more information on these please head over to their website.

PayPal: https://www.paypal.com

Stripe: https://stripe.com

 

We can assure you that buying on joshdring.com is extremely safe and secure. When you enter or update your payment information with joshdring.com, that data is transmitted securely. So yes, your information is extremely secure. Whether you pay by credit card (Stripe) or through PayPal, your information is secured and encrypted to protect your information.

If you have any questions, concerns, or troubles with completing a purchase on joshdring.com, please contact us for assistance. There’s nothing more important than making sure your money is secure and your purchase is working properly so don’t be shy about contacting us with any issue you’re encountering, we are always happy to help.

Shipping

Our turnaround time is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed. 

Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD USPS or P2P.

The packaging for different products is varied, but it’s all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.

Your tracking code will be included in the dispatch notification sent to your email address.

This depends on the courier handling your parcel. You can find all shipping estimates on our Shipping Costs page.

UK

Royal Mail 24

services: 1 to 3 days

Royal Mail 48
services: 2 to 5 days

Courier: next working day
Europe

Royal Mail services: 3 to 5 days
Courier: depends on destination
Rest of World

Royal Mail services: 7 to 10 days
USPS (USA): 3 to 5 days
P2P (Australia): 4 to 9 days
Courier: 5 to 7 days

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination. If you are unable to checkout due to your address or a specific post code please get in touch with us here: hello(a)joshdring.com

When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface of the impenetrable foliage of my trees, and but a few stray gleams steal into the inner sanctuary.

I throw myself down among the tall grass by the trickling stream; and, as I lie close to the earth, a thousand unknown plants are noticed by me: when I hear the buzz of the little world among the stalks, and grow familiar with the countless indescribable forms of the insects and flies, then I feel the presence of the Almighty,

Yes please visit the Order Tracking Section

If you have any questions please do get in touch with us regarding your order. We may quote you for your order Id number this is just to help us track your order. 

Returns

 

We Don’t Accept Returns or Exchanges.

Each product is printed to order, so unless there is a genuine fault with the item we don’t accept returns or exchanges. Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll try to replace the item or give a refund.

If your delivery has been returned to the sender due to a delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again. 

If your delivery has been returned to the sender due to a delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.